Refund policy

Returns & Refunds Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

This policy operates in conjunction with your rights under Australian Consumer Law. Nothing in this policy limits your entitlement to a repair, replacement, or refund for faulty or defective goods.

Eligibility for Returns

To be eligible for a return:

The item must be in the same condition you received it
It must be unused, unworn, and uninstalled, with no signs of damage caused during installation or use
You must provide a receipt or proof of purchase

Change-of-mind returns are accepted within 30 days, provided the item meets the above conditions.

How to Start a Return

To lodge a return request, please contact us at enquiry@integratedvs.com.au

For change-of-mind returns, the buyer is responsible for return shipping costs
For faulty, defective, or incorrect items, we cover return shipping in accordance with Australian Consumer Law

Once your return is approved, we’ll email you instructions and the return address.
Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at enquiry@integratedvs.com.au.

Damages & Issues

Please inspect your order when it arrives and contact us immediately if:

The item is defective
The item is damaged in transit
You received the wrong item

We will assess the issue and arrange a repair, replacement, or refund as required.

Exceptions / Non-Returnable Items

The following items cannot be returned for change-of-mind reasons:

Perishable goods (e.g. food, flowers, plants)
Custom or special-order products
Personal care items (e.g. grooming or hygiene items)
Hazardous materials, flammable liquids, or gases
Gift cards

Please note: Sale items can be returned if they are faulty or defective, in accordance with Australian Consumer Law.

If you’re unsure whether your item is eligible for return, please contact us before purchasing or returning.

Exchanges

If you need a different item, the fastest method is to:

Request a return for the original item
Once the return is approved, place a new order for the replacement item

Refunds

Once we receive your return, we will:

Inspect the item
Notify you whether your refund has been approved or declined

If approved, we will process your refund to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at enquiry@integratedvs.com.